Return Policy For Items Purchased On Our Website
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@ellasalterations.com. Please note that returns will need to be sent to the following address: 6986 Fort King Rd, Zephyrhills FL 33541
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds or Exchanges will be processed within 24 hours of receiving items.
You can always contact us for any return question at admin@ellasalterations.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@ellasalterations.com.
Return/Refund Policy For Items Altered
Due to the highly customized nature of our services, we cannot accept returns or issue refunds for any items that have been altered, customized, or created as part of a special order.
Each garment or item is crafted or tailored to meet the unique specifications and preferences of our clients, making it unsuitable for resale or reuse in its customized form.
As such, these items are considered final sale.
The final fitting and payment serve as the client’s acknowledgment and acceptance of the work.
During the final fitting, clients have the opportunity to review the alterations or customizations in detail. By completing the payment, the client confirms their satisfaction with the finished product.
This policy ensures transparency and a mutual understanding of the personalized nature of our services, allowing us to continue delivering high-quality, bespoke work.
If you have any questions or specific concerns about a particular item, please feel free to reach out before proceeding with alterations or customizations.
We’re here to ensure clarity and provide assistance wherever possible.
Please contact us at admin@ellasalterations.com.
*Note: The Altered Policy is Also Posted In Our Customer Area For All To See and Ask Questions.